389bd Terms and Conditions

1. General Provisions

389bd ("we", "us" or "platform") is an online gaming service provider that offers various casino games, sports betting and live gaming to players in Bangladesh. These Terms form a binding agreement between 389bd and the user.

Access to and use of the 389bd platform is granted subject to the provisions of these Terms. We reserve the right to modify these Terms at any time in response to changes in applicable laws and regulations or to meet the needs of our service improvements. Amended terms will be considered effective from the date they are published on the website.

The Bengali version of these Terms is prepared for users of this platform and shall be considered the final and authoritative document.

2. Account Registration and Management

2.1 Registration Process

To open an account at 389bd, you must provide accurate and complete personal information. Creating an account with false or misleading information is strictly prohibited and may result in account cancellation. Each individual may register only one account.

2.2 Identity Verification (KYC)

The 389bd platform reserves the right to verify a user's identity at any time. For identity verification, you may be required to provide the following documents:

• Copy of National Identity Card (NID) or passport
• Recent photo (selfie or portrait)
• Utility bill or bank statement for address verification
• Proof of ownership of payment method (ownership of bKash, Nagad or Rocket number)

If identity verification fails or the required documents are not provided, the account may be temporarily suspended or permanently closed.

2.3 Account Security

You are solely responsible for ensuring the security of your account. Never share your login credentials (username and password) with any third party. If you suspect unauthorised access to your account, notify our support team immediately.

3. Age and Eligibility Requirements

To register an account at 389bd, the user must be at least 21 years of age. Any account created by a minor will be cancelled and the associated balance may be forfeited.

It is also your own responsibility to ensure that online gaming is legal under the local laws of your area of residence. If any legal issues arise from using 389bd in violation of local laws, the user bears full responsibility.

4. Deposits and Withdrawals

4.1 Deposits

Accepted payment methods for deposits on the 389bd platform are: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for each method is ৳100 (one hundred taka).

• You must use your own payment account when making a deposit.
• Making deposits using a third party's payment account is strictly prohibited.
• Deposit processing generally takes a few minutes; if there is a delay due to technical reasons, please contact us.
• We do not charge any additional fees on deposits, however the payment provider's own charges may apply.

4.2 Withdrawals

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳1,000 (one thousand taka).
• Withdrawals will only be made to the payment method used for depositing.
• Under normal circumstances, the withdrawal process takes between 10 and 45 minutes.
• All active bonus wagering requirements must be met before submitting a withdrawal request.
• Withdrawals may be delayed or suspended in cases of unusual or suspicious activity.
• Withdrawals will not be processed until identity verification is complete.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

389bd offers new users a 150% first deposit bonus of up to ৳15,000. The following conditions must be met when claiming and using this bonus:

• A wagering requirement of 25 times the total bonus and deposit amount must be fulfilled.
• The period for meeting the wagering requirement will begin from the date the bonus is awarded.
• Wagering contributions may vary for specific games.
• Each user may claim this offer only once.

5.2 General Bonus Terms

The following general policies apply to all promotional bonuses:

• A user may participate in a promotion only once.
• Bonus funds are not directly withdrawable; withdrawal is only possible after the wagering requirements have been met.
• 389bd reserves the right to modify, suspend or cancel any bonus offer at any time.
• If bonus fraud or misuse is detected, the bonus and any associated winnings will be forfeited.
• Separate terms apply to VIP programme cashback and other rewards, which will be stated in the relevant section.

6. Gaming Rules

Users are required to follow the policies below while playing games on the 389bd platform:

• All game outcomes are determined by a certified Random Number Generator (RNG).
• Any attempt to influence game outcomes is prohibited and is an offence subject to account cancellation.
• Winnings obtained by exploiting software or technical errors will be considered void.
• The game provider's own terms and conditions will also apply.
• If a game is left incomplete due to a disconnection or technical issue, the outcome will be determined according to server logs.
• In the event of any dispute, the decision of 389bd shall be considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the 389bd platform:

• Creating or managing multiple accounts.
• Using the platform for money laundering or processing illegal funds.
• Playing games using automated bots, scripts or software.
• Misuse of the bonus system or bonus hunting.
• Impersonating another user or engaging in fraudulent activities.
• Attempting to interfere with the platform's security systems.
• Using fake or stolen identity or payment information.
• Harassing, threatening or insulting other users.
• Accessing the platform from restricted regions using a VPN or proxy.

If any of the above activities occur, 389bd reserves the right to immediately close the relevant account and take legal action where applicable.

8. Account Closure and Suspension

8.1 Closure at User's Request

You may request to close your account at any time by contacting our support team. Any remaining balance (the portion free of wagering requirements) must be withdrawn before the account is closed. For information on self-exclusion, please visit our Responsible Gaming page.

8.2 Closure by 389bd

389bd may close or suspend any account for the following reasons:

• Violation of these Terms.
• Failure to complete identity verification or providing false information.
• Fraudulent or deceptive activities.
• Legal or regulatory reasons.
• Account inactive for an extended period.

9. Limitation of Liability

The 389bd platform provides services on an "as is" basis. 389bd accepts no liability in the following circumstances:

• If a game is left incomplete due to internet disconnection or a technical error.
• If loss occurs due to issues with third-party software or hardware.
• If an account is damaged as a result of user negligence or deliberate action.
• If service is interrupted due to unforeseen circumstances.

Gaming is a risky activity. The user bears full responsibility for any financial losses. Play within your limits and enjoy gaming responsibly.

10. Privacy and Data Protection

389bd gives the highest priority to protecting your personal information. How your information is collected, stored and used is described in detail on our Privacy Policy page. The key points are:

• Your personal information is stored in an encrypted manner.
• Your information is not sold to third parties.
• Information may be used for service improvement and to meet legal obligations.
• All transactions are secured using SSL encryption technology.

11. Changes and Amendments to Terms

389bd reserves the right to amend, modify or update these Terms at any time. For significant changes, we will endeavour to notify users as early as possible — through a notice published on the website or via email notification.

Continuing to use the platform after amended terms are published will be considered acceptance of the new terms. If you do not agree with the changes, please request to close your account.

Even if any provision of these Terms is considered unenforceable under applicable law, all remaining provisions will continue to be in effect.

12. Contact and Support

If you have any questions or complaints about these Terms, please contact us:

• Live Chat: Active 24/7, support provided in Bengali.
• Email: [email protected]

Our support team is at your service 24 hours a day, 7 days a week. We work to resolve any complaint quickly and impartially.

For more information, visit our FAQ page and About Us page.