389bd Privacy Policy

1. Introduction and Scope

389bd ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains how we collect, process, and store your personal information when you use the 389bd website, register an account, or use any of our services.

This policy applies to all our users — registered members, visitors, and anyone who uses any service of 389bd. By using our website, you consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

We may update this privacy policy from time to time. If there are significant changes, we will notify you at your registered email address or through a notice on the platform. We recommend reviewing this page regularly.

2. What Information We Collect

389bd collects different types of information in different situations. Details are outlined below:

2.1 Information You Provide Directly

When you open an account or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Bank account or mobile banking number (for bKash, Nagad, Rocket, or bank transfers)
• Address and location details
• Contents of your communications with our support team

2.2 Automatically Collected Information

The following information may be collected automatically while you use our website:

• IP address and device type
• Browser type and version
• Browsing activity on the website and page visit details
• Transaction history and gaming activity
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, for the purpose of identity verification or fraud prevention, we may collect additional information about you from legitimate third-party service providers.

3. How We Use Your Information

389bd uses your information only for lawful and specified purposes. The main reasons we use your information are listed below:

• Creating and managing your account and verifying your identity
• Processing financial transactions — deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Providing gaming services and improving your experience
• Providing customer support — via 24/7 live chat and email
• Sending notifications about bonuses, promotions, and special offers (subject to your consent)
• Detecting and preventing fraud, money laundering, and other illegal activity
• Ensuring responsible gaming and monitoring problematic behaviour
• Meeting legal obligations and assisting in dispute resolution
• Improving platform performance and security

We never sell your personal information to third parties or use it without your knowledge.

4. Disclosure and Sharing of Information

389bd shares your information only in limited and specific circumstances. We do not provide your information to any third party except in the following cases:

4.1 Service Providers

We work with trusted third-party service providers for payment processing, identity verification, fraud prevention, and technical support. These providers are obliged to use your information only for the specified purpose and in accordance with our instructions.

4.2 Legal Requirements

We may be required to disclose your information in accordance with a court order, a lawful request from a government or regulatory authority, or the requirements of applicable law.

4.3 Security and Fraud Prevention

Information may be shared with relevant authorities where necessary to protect the security of the platform, prevent money laundering, or protect the interests of other users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such cases, we will notify you in advance and the protections of this privacy policy will be maintained.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 389bd website to improve your experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining login sessions, ensuring security, and delivering core services. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and personalised settings. They make your browsing experience more convenient.

5.3 Analytics Cookies

These cookies are used to monitor and analyse website usage, which helps us improve the quality of our services. You can disable these cookies in your browser settings.

Most browsers accept cookies automatically. You can change your browser settings to reject cookies if you wish, but this may affect some functionality of the website.

6. Data Protection and Security

389bd places the highest importance on protecting your personal information. We apply industry-standard security measures:

• SSL (Secure Socket Layer) encryption — all your information is transmitted through encrypted channels
• Account passwords are stored in encrypted form
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems to prevent unauthorised access
• Regular data protection training for staff
• Access to sensitive data is restricted to authorised personnel only

While we strive to ensure the highest level of security, no method of transmitting information over the internet is 100% secure. You are also requested to keep your password confidential and to notify us immediately if you suspect any unauthorised use.

7. Data Retention Period

389bd retains your information only for as long as necessary. Generally:

• Information for active accounts is retained for as long as the account remains open
• Financial records are retained for a set period after account closure in accordance with legal requirements
• Information relevant to fraud or dispute resolution may be retained for a longer period
• When marketing consent is withdrawn, the relevant information is deleted as soon as reasonably possible

Once the retention period ends, we delete or anonymise the data by secure means.

8. Your Rights

You have several important rights regarding your own personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you.

8.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete information that is required to meet legal or contractual obligations.

8.4 Right to Restriction of Processing

In certain cases you may request that the processing of your information be restricted.

8.5 Right to Withdraw Marketing Consent

You may withdraw your consent to receive marketing communications at any time. Informing our support team is all that is required.

To exercise any of the above rights, contact us at [email protected] or use our 24/7 live chat.

9. Privacy of Minors

389bd strictly enforces age restrictions. Our services are only for those aged 21 or above. We do not knowingly collect personal information from minors.

We verify age during the registration process. If we find that a minor has used our services, we will immediately close the relevant account and delete the information collected. If you suspect that a minor is using our platform, please contact us.

10. International Data Transfers

To provide our services, your information may sometimes be stored or processed outside your country. In such cases, we ensure that the information remains under adequate protection measures. We only work with service providers who maintain high standards of data protection.

11. Third-Party Links and Services

Our platform includes services from various game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming). These third-party providers have their own privacy policies, for which 389bd is not responsible.

If you navigate from our website to a third-party site, the privacy policy of that site will apply. We are not responsible for the content or privacy practices of other websites.

12. Changes to the Privacy Policy

389bd reserves the right to change or update this privacy policy as needed. If there are significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification email to registered users
• Display a clear notice on the platform

If you continue to use our services after any changes, you will be considered to have consented to the revised policy. We therefore recommend visiting this page regularly.

13. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us: