For Ages 21 and Over

389bd Responsible Gaming

Gaming is for entertainment — always keep it in control. 389bd is committed to ensuring a safe and enjoyable gaming experience for you.

Let Gaming Be Fun, Not a Worry

389bd believes that mindful and responsible gaming can be part of a happy life.

Online gaming is a source of entertainment and excitement for millions of people. But like any form of entertainment, it is important to keep it within limits. At 389bd, we treat responsible gaming as one of our core values. Our goal is not just to provide an enjoyable gaming experience — it is to ensure the mental and financial wellbeing of every player.

Responsible gaming means betting within your means, keeping up your responsibilities to family and work, and not thinking of gaming as a source of income. It is a form of entertainment — not a way to make a living. 389bd provides a range of tools and support to help every user stay aware of that boundary.

Important: 389bd is only for people aged 21 or older. Use of this platform by minors is strictly prohibited and we reserve the right to verify age at any time.

Our Safety Tools

389bd gives you these features to help you keep your gaming in check.

Set Deposit Limits

You can set a maximum daily, weekly, or monthly deposit limit. Once set, lowering the limit takes effect immediately, but raising it requires a waiting period.

Time-Out Feature

Want to take a break for a few days? Use the time-out feature to temporarily block access to your account for anywhere from 24 hours to 30 days. No bets can be placed during the break.

Self-Exclusion

If you feel gaming is getting out of your control, activate self-exclusion. Your account will remain closed for a minimum of 6 months or permanently, and we will no longer send you any promotional messages.

Review Gaming History

You can view all your betting history, win and loss records, and total spending at any time. This information is very useful for understanding your own patterns.

24/7 Bengali Support

For any issue, our live chat support team is available around the clock in Bengali. Do not hesitate to contact us with any question about responsible gaming.

Protection for Minors

Keep your password secure and enable parental controls on your device to prevent children or teenagers from using your account. 389bd is only for users aged 21 and over.

Signs of Problem Gaming

If any of the following signs apply to you, stop and seek help.

  • You are spending more than your budget and playing more to chase your losses.
  • You are hiding your gaming from family, friends, or colleagues.
  • You feel restless, irritable, or anxious when you are not gaming.
  • You are betting with money set aside for daily expenses or debt repayments.
  • You have tried to stop gaming but could not.
  • You are spending hours gaming at the expense of work or studies.
  • You are making future plans based on expected winnings from gaming.

Steps for Safe Gaming

1

Set a budget

Decide how much money you will spend each session before you start and never go beyond that limit. The deposit limit feature will help you with this.

2

Set a Time Limit Before You Play

Decide how long you will play before you start. Once the set time is up, take a break — spend time with family or friends.

3

Do Not Try to Chase Losses

Placing more and more bets to recover a loss is a dangerous cycle. Instead, stop and come back later with a fresh mind.

4

Seek Help When You Need It

If you are struggling to stay in control, contact our 24/7 live chat support or activate self-exclusion.

5

Never Bet on Credit

Gaming with borrowed money increases debt and harms your mental health. Only use money you can afford to spare.

389bd Commitments

What we do to ensure responsible gaming.

Commitment Status
Only users aged 21 and over are approved for registration
Proof of age is mandatory during account verification
Deposit limits, time-out, and self-exclusion are activated at the player's request
No promotional messages are sent during self-exclusion
All financial transactions are secured with SSL encryption
A 24/7 support team is active in Bengali
Every player can view their gaming history transparently

Protection for Minors

389bd is a platform completely prohibited for anyone under the age of 21. We believe every adult user also has a responsibility to ensure that minors cannot access this site.

If there are children or teenagers in your home or surroundings, take the following steps:

  • Use strong passwords and screen locks on your devices.
  • Keep parental controls enabled in your device's operating system.
  • Never share your 389bd account password with anyone.
  • Always log out after use.
  • If you notice anything suspicious, inform our support team immediately.
If you see a minor using 389bd, please notify us via live chat immediately. We will take prompt action.

Contact Us for Help

If you are feeling troubled by gaming, do not be alone — we are always here for you.

Live Chat Support

Our support team is available in Bengali 24 hours a day, 7 days a week. Log in to your account, open live chat, and tell us about your issue.

Email Support

You can send any responsible gaming request or complaint by email to: [email protected] — we respond promptly.

Self-Exclusion Request

Request self-exclusion via live chat or email. Once we receive the request, we will block your account as quickly as possible.

Frequently Asked Questions

Commonly asked questions about responsible gaming.

Log in to your account and go to the Account Settings section. There you can set a daily, weekly, or monthly deposit limit under the "Deposit Limit" option. Lowering the limit takes effect immediately, but a request to raise it will only take effect after a review period has passed. If you have any trouble, get help via live chat.

Yes, during self-exclusion you can request a withdrawal of the main balance in your account. Contact our support team directly to do this. The minimum withdrawal amount is ৳1,000 and processing takes 10–45 minutes.

A time-out is a temporary break — usually from 24 hours up to 30 days. After that period you can return to your account as normal. Self-exclusion is a longer-term decision — your account stays closed for a minimum of 6 months and can be permanent. If gaming feels like a problem, self-exclusion is the right choice.

389bd is only for people aged 21 or older. A national ID card or passport may be requested to verify age at registration or withdrawal. If an account belonging to an underage person is found, it will be closed immediately and any deposited funds will be returned.

A self-exclusion request normally has to be made by the account holder themselves. However, if a family member is struggling with a gaming problem and is unable to make the request themselves, please contact us via live chat or email with full details. We will try to assist after carrying out the appropriate verification.

No promotional bonuses are sent during a time-out or self-exclusion. Once the break ends and your account is reactivated, you can take part in promotions as normal. Any main balance you had before the break will be kept safe.

Enjoy Responsibly

Play by the rules, stay safe, and be part of the 389bd gaming community.

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